1. Orders are processed within 2 to 5 business days after payment confirmation, excluding weekends and public holidays. Processing times may be extended during peak seasons.
2. We ship internationally to most countries. Delivery times vary by destination and shipping method and may be affected by customs clearance or other external factors.
3. Shipping fees are calculated based on destination, weight, and shipping method, and will be shown at checkout before payment.
4. Customs duties, import taxes, and related fees are the responsibility of the recipient unless otherwise stated.
5. If your order is delayed, lost, or arrives damaged, please contact us within 3 days of delivery. Please ensure all shipping details are accurate, as we are not responsible for issues caused by incorrect or incomplete addresses.
For shipping-related inquiries, please contact our customer service team.